Service excellence
After a long & tiring 900 km drive today its nice to finaly relax… Ended up booking a last minute hotel room (with a bit of negotiation for multiple upgrades), […]
After a long & tiring 900 km drive today its nice to finaly relax… Ended up booking a last minute hotel room (with a bit of negotiation for multiple upgrades), […]
Yesterday, I had an interesting conversation with Ron Rosenhead (@ronrosenhead). Although much of this conversation was spent discussing project management “war stories” the conversation was initiated with a recent dialogue between Ron […]
As an interim project/programme manager (and previously a managing consultant for various professional services organisations across Europe), I have often had to step in and take over an in-flight project/programme […]
Project managers don’t deliver projects! People are projects. People, primarily those in the project team, deliver the project. The Project Manager steers them, but without the people the project does […]
Programme and project managers (PPMs) encounter many outcomes when evaluating and making programme/project decisions. A crucial one to consider is stakeholder expectations. PPMs must understand that their programme/project decisions impact […]
Managing stakeholders represents a major political challenge to all programme and project managers. Although many project managers are only now beginning to address this, whereas complex stakeholder management has been intrinsically […]
Previously I blogged about a discussion with a client pertaining to project success and failure. My client considered that “balancing stakeholder needs” was another factor to be added, both to […]